Returns & Exchanges
We take great care to ensure the quality of our products. However, if you receive a defective item or an item that does not match your order, we will gladly offer a return or exchange.
Please contact us via our inquiry form within 7 days of receiving your order. We will provide return instructions and the return shipping address.
Order Changes
Once an order has been placed, we are unable to accept:
- Returns (except for defective or incorrect items)
- Order changes or additions
- Payment method changes
- Combined shipping requests
Please review all product details carefully before placing your order.
Non-Returnable / Non-Exchangeable Items
We cannot accept returns or exchanges under the following conditions:
- Requests made more than 7 days after delivery
- Items that have been used, washed, or altered
- Items damaged, stained, or with odors (e.g., perfume, smoke) after delivery
- Items returned without original packaging or accessories
- Opened items (including packaging)
Sale, Promotion & Limited Items
During sales or promotional events, high traffic may affect website performance. If this occurs, please try again later.
- Discounts are only valid during the promotional period
- Items added to cart before or purchased after the promotion are not eligible for discounts
- Once payment is completed, orders cannot be canceled, changed, or combined
All sale, promotional, and collaboration items are final sale and cannot be returned or exchanged.
We are unable to reship orders due to incorrect addresses or extended absence.
If you receive a defective item, exchanges are subject to stock availability. If the item is out of stock, a refund will be issued instead. Please contact customer support first before returning any item.
If a partial cancellation affects eligibility for promotional discounts, the refund amount may be adjusted accordingly. Refunds will be calculated based on the final eligible purchase amount after removing any promotional benefits.
Refunds
If the return is due to our error (such as a defective or incorrect item), we will issue a full refund, including any applicable fees.
- Credit card payments will be refunded to the original payment method via your card provider
- If you prefer a bank transfer refund, please provide your bank details
Refunds are typically processed within approximately 7 days after the returned item is received at our warehouse.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us via our inquiry form with the required information.